8www: Privacy Policy
Last updated: 14 November 2026This policy explains what personal information 8www collects when you use 8www.pro, how that information is used, and what choices you have. Reading it takes about five minutes. If something is unclear, our 24/7 live chat team can help.
Who Runs This Site
8www operates the online casino and sports-betting platform at 8www.pro, serving players in Bangladesh. This policy applies to every part of the site: the casino lobby, sports betting, promotions, the mobile app, and live chat support.
When this policy says "we," "us," or "our," it always refers to 8www. When it says "you," it means any visitor or registered player.
8www Data Collection – What We Ask For
We only collect information that serves a clear purpose. The table below lists the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Account details | Name, date of birth, mobile number, password (hashed) | At registration |
| Identity documents | National ID Card (NID), Passport, Driving Licence | Before first withdrawal |
| Payment information | bKash number, Nagad number, Rocket number, Bank account name | At deposit or withdrawal |
| Transaction records | Deposit amounts, withdrawal requests, game history, bet slips | During normal platform use |
| Device and session data | IP address, browser type, operating system, screen resolution | Automatically on each visit |
| Communication records | Live chat transcripts, support ticket content | When you contact support |
| Marketing preferences | Whether you opted in to bonus notifications | At registration or in account settings |
We do not collect information about your religion, ethnicity, or political views. We do not buy contact lists or scrape personal data from third-party sources.
Why We Collect It
Every piece of data has a reason. Below are the six main purposes.
Running your account
We need your name, mobile number, and password to create and secure your account. Without this, you cannot place bets, claim bonuses, or use the app.
Processing payments
Deposits via bKash, Nagad, Rocket, or Bank Transfer require a valid linked number or account name. We store just enough to confirm the transaction and reverse it if something goes wrong. Funds typically appear within 1 minute of a deposit and within 42 minutes for a withdrawal.
Responsible gaming checks
We monitor betting patterns to flag signs of problem gambling. If your activity suggests you may need a break, our team will reach out. This is a legal and ethical obligation, not optional.
Fraud prevention and security
Device and session data help us spot unusual login attempts, duplicate accounts, and suspicious payment activity. When we detect a potential issue, we may freeze withdrawals temporarily and ask you to confirm your identity.
Legal compliance
Identity documents (NID, Passport, or Driving Licence) are required before your first withdrawal. The review takes up to 6 hours. This is not negotiable — it protects both you and the platform from financial crime.
Service improvements and marketing
Aggregated, anonymised session data tells us which games players enjoy most, how the app performs on different Android versions, and where the site is slow. If you opt in to bonus notifications, we use your contact details to send relevant offers. You can opt out at any time in account settings.
Storage and Security
Your data is stored on servers protected by SSL/TLS encryption in transit and AES-256 encryption at rest. Passwords are stored as salted hashes — nobody at 8www can read your actual password.
Access to personal data is restricted to staff who genuinely need it: the support team (for account queries), the payments team (for transaction disputes), and the compliance team (for identity reviews). All staff sign confidentiality agreements.
Tip: Use a strong, unique password for your 8www account and enable any two-step verification prompts. If you suspect unauthorised access, contact live chat immediately.
When We Share Your Data
We do not sell your personal information. We share it only in these specific situations.
- Payment processors: bKash, Nagad, Rocket, and banking partners receive just enough data to process your transaction.
- Game providers: CQ9, Habanero, KA Gaming, FA Chai, Red Tiger, and JDB receive anonymised session tokens. They do not receive your name, mobile number, or payment details.
- Legal requests: If a Bangladesh court or regulatory authority issues a valid order, we will comply. We will notify you if legally permitted to do so.
- Business transfers: In the unlikely event of a merger or acquisition, your data would transfer to the new entity under the same privacy terms.
No data is shared with advertisers, data brokers, or any party for the purpose of building marketing profiles.
Cookies and Tracking
We use cookies and similar technologies for three purposes: keeping you logged in, remembering your language and display preferences, and measuring how players navigate the site.
| Type | Purpose | Can You Refuse? |
|---|---|---|
| Essential | Session management, login state, CSRF protection | No — the site will not work without these |
| Functional | Saving your preferred game filters and display settings | Yes — your preferences will reset each visit |
| Analytics | Aggregated page-view counts, error tracking | Yes — opt out in browser settings |
We do not use third-party advertising cookies. Standard browser settings let you block or delete cookies at any time.
How Long We Keep It
We hold personal data only as long as necessary. The main retention periods are:
- Active accounts: for as long as your account remains open, plus 5 years after closure (financial record requirements).
- Identity documents: up to 7 years from the date of verification, in line with standard compliance practice.
- Transaction logs: 5 years from the date of each transaction.
- Live chat transcripts: 2 years, then deleted unless linked to an ongoing dispute.
- Marketing preference records: deleted within 30 days of an opt-out request.
When the retention period ends, data is securely deleted or anonymised so it can no longer be linked to you.
Your Rights as a Player
You have the following rights over your personal data. To exercise any of them, contact us via 24/7 live chat and we will respond within 30 days.
| Right | What It Means |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Correction | Ask us to fix inaccurate or incomplete information. |
| Deletion | Ask us to delete your data, subject to legal retention obligations. |
| Restriction | Ask us to pause processing while a correction or objection is under review. |
| Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on our legitimate interests (e.g., analytics). |
| Withdraw consent | Opt out of marketing communications at any time without penalty. |
Players Under 18
8www is strictly for adults. Anyone under 18 is not permitted to register or play. If we discover that a minor has created an account, we will close it immediately, void any transactions, and delete the associated data. We do not knowingly collect personal information from anyone under 18.
If you believe a minor is using this platform, please report it through live chat so we can act quickly.
Get in Touch
For any question or request related to this policy, reach our team through 24/7 live chat on the site. Live chat is the fastest route — typical response time is under two minutes.
For data requests specifically: start a live chat session and state "privacy request" at the beginning. The agent will escalate it to the data team, who will respond within 30 days.
Updates to This Policy
We review this policy at least once a year and whenever we make significant changes to our data practices. When we update it, the "Last updated" date at the top changes. If a change meaningfully affects how we use your data, we will notify registered players via a banner on the site.
Continued use of 8www after a policy update means you accept the revised terms. If you do not agree with a change, you can close your account and request data deletion via live chat.