8www Responsible Gaming – Play Safely in Bangladesh

Our Commitment to Safe Play

8www operates as an online casino and sports betting platform for players in Bangladesh. We believe that gambling is a form of entertainment, not a way to make money or solve financial problems. Every feature we build, every limit we set, and every tool we offer reflects that belief.

We follow a strict policy: players under 18 cannot open an account, place a bet, or receive any promotional offer. Players who feel they are losing control can contact our 24/7 live chat team at any time and request immediate account restrictions.

Responsible gaming is not a legal checkbox for us. It is built into how our platform works. The tools described on this page are available to every registered player, free of charge, and take effect within minutes of being requested.

Age Policy: Players Must Be 18 or Older

You must be at least 18 years old to register and play on 8www. This applies to all account types and all game categories — slots, fishing, live casino, sports betting, and crash games alike.

Before processing your first withdrawal, we require a document check. Accepted documents are:

National ID Card (NID)
Passport
Driving Licence

Document review takes up to 6 hours. Submit your documents through the account verification section in your profile, or ask our live chat team to guide you through the process. First-time withdrawals may take up to 1 hour after verification is approved.

If we detect that an account holder is under 18, the account will be suspended immediately, all winnings will be forfeited, and any deposited funds will be returned to the original payment method used.

Signs That Gambling May Be a Problem

Problem gambling does not always look obvious. These are some of the patterns that suggest betting has moved beyond entertainment:

Spending more money on bets than you planned, or chasing losses to "win it back"
Borrowing money or selling belongings to fund gambling activity
Feeling anxious, irritable, or restless when you are not gambling
Hiding your betting activity from family members or close friends
Skipping work, study, or family commitments to place bets
Believing that the next bet will solve a financial problem
Feeling unable to stop, even after deciding to cut down

Experiencing one or two of these signs occasionally does not automatically mean you have a problem. But if several of these feel familiar and persistent, it is worth taking a closer look at your habits — and reaching out for support.

Quick Self-Assessment

Answer the following questions honestly. If most of your answers are "Yes," we strongly recommend using the account limit tools described in the next section, or contacting our live chat for a temporary suspension.

Question	Yes	No
Do you bet with money you need for rent, food, or bills?
Have you tried to cut down on gambling but found it difficult?
Do you feel restless or irritable when you are not gambling?
Have you lied to anyone about how much time or money you spend gambling?
Have you borrowed money specifically to fund gambling?
Do you spend more than you intended almost every session?

This self-assessment is for personal reflection only. Contacting our live chat is the fastest way to put account limits in place — usually within a few minutes of your request.

Account Controls and Spending Limits

Every 8www account comes with a set of tools you can activate at any time. You do not need to explain your reason. Contact 24/7 live chat or use the account settings panel to request any of the following:

Deposit Limits

You can set a daily, weekly, or monthly cap on how much you deposit. The minimum single deposit is ৳400. Once you set a lower limit, it takes effect immediately. Increasing a limit takes 48 hours to come into force — this cooling-off period is intentional.

Session Time Reminders

You can ask our team to enable session-length notifications. After a set amount of time — for example, 60 minutes of continuous play — you will receive an on-screen prompt reminding you how long you have been active.

Cooling-Off Period

A cooling-off period temporarily suspends your account for a chosen duration: 24 hours, 7 days, or 30 days. During this period you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally.

Reality Check

You can request a summary of your activity — total deposits, total withdrawals, and net result — for any date range. This gives you a clear, factual picture of your betting history without requiring you to track it manually.

8www Self-Exclusion: How to Request It

Self-exclusion is a formal request to block your account for an extended period. It is different from a cooling-off period: once active, self-exclusion cannot be reversed until the chosen period ends, and 8www will not send you any promotional communications during that time.

Available periods

3 months
6 months
1 year
Permanent (indefinite, requires a separate reversal request after a minimum of 5 years)

How to apply

1

Contact 24/7 live chat

Open the live chat widget and tell the agent you want to request self-exclusion. No form is required — a chat message is sufficient.
2

Confirm your identity

The agent will verify your account using your registered mobile number and date of birth. This takes under two minutes.
3

Choose your exclusion period

Tell the agent how long you want the exclusion to last. 3 months, 6 months, 1 year, or permanent. The choice is yours.
4

Exclusion activates immediately

Your account is blocked within minutes. Any balance remaining will be held safely and returned to your registered bKash, Nagad, or Rocket account upon request.

Once self-exclusion is active, it cannot be shortened or cancelled early. If you try to open a new account during this period, we will close it. Please treat this option as a serious commitment to taking a break.

Deposit and Withdrawal Rules That Protect You

Our payment rules are designed to keep your money safe and your spending predictable. Here are the key figures to know:

Parameter	Amount	Notes
Minimum deposit	৳400	Via bKash, Nagad, Rocket, or Bank Transfer
Minimum withdrawal	৳1,200	Must meet wagering requirements first
Maximum daily withdrawal	৳165,000	VIP 5 players have higher limits
Deposit processing time	~1 min	Mobile banking is instant in most cases
Withdrawal processing time	~42 min	First withdrawal may take up to 1 hour
Bonus wagering requirement	12×	Applies to the bonus amount only

Withdrawals are processed only to the same payment method used for the deposit. This prevents your winnings from going to an account that is not yours.

Getting Help and External Support

If you are concerned about your own gambling — or someone else's — the most direct route is our 24/7 live chat. Tell the agent what you need: an account limit, a cooling-off period, or a full self-exclusion. No judgment, no waiting period for the initial request.

What our live chat team can do immediately

Freeze your account for any duration you choose
Set a deposit limit on your account
Remove your account from all promotional communications
Process a full self-exclusion request
Provide a full transaction history for any date range

Talking to someone outside the platform

Sometimes it helps to talk to someone who is not connected to the betting site. If you are in Bangladesh and need support, reaching out to a trusted family member, a doctor, or a mental health counsellor is a good first step. International organisations such as Gamblers Anonymous also offer online resources and community support in English.

We do not list specific phone numbers or external websites here because those change over time. Use a trusted search engine to find current helpline numbers in Bangladesh.

Remember: asking for help is not a sign of weakness. Many players benefit from taking a planned break — and come back to betting as a genuinely enjoyable pastime when they feel ready.

Common Questions

Can I undo a self-exclusion if I change my mind?

No. Self-exclusion is designed to be a firm commitment. Once active, it cannot be shortened or cancelled before the chosen end date. For permanent exclusions, a reversal request is only considered after a minimum of five years, and it requires identity verification and a written request through live chat.

What happens to my account balance during a cooling-off period?

Your balance is held in your account and is not affected. Any withdrawal requests that were submitted before the cooling-off period started will still be processed normally. You simply cannot log in, deposit, or place new bets during the blocked period.

How quickly does 8www activate an account limit?

Deposit limits and cooling-off periods are activated within minutes of your request through live chat. Increasing a deposit limit — going in the opposite direction — takes 48 hours to come into effect. This cooling period is built in deliberately to give you time to reconsider.

At what age can I open an account?

You must be at least 18 years old. We verify age before processing your first withdrawal using a National ID Card, Passport, or Driving Licence. If we find that an account was opened by someone under 18, the account is closed and all deposits are returned.

Can a family member request a restriction on someone else's account?

We can only act on requests made by the account holder directly, as we cannot verify the identity of a third party. If you are concerned about a family member, we recommend approaching them directly and encouraging them to contact our live chat themselves. Many people are willing to set limits once the conversation is started in a supportive way.

Will I still receive bonus offers if I set a deposit limit?

Yes, unless you specifically ask to be removed from promotional communications. Setting a deposit limit does not automatically opt you out of offers — it simply caps how much you can add to your account per day, week, or month. If you want to stop receiving bonus emails or in-app messages as well, tell the live chat team and they will update your preferences immediately.

Responsible Gaming at 8www